Operations
Support
We
have extensive experience in
retailer operations support. We
understand quality customer
services and we will help support
a seamless implementation and
efficient programme
operations
-
Card Logistics & Process
–ValuAccess will arrange
the card printing, delivery and
charge up for the
merchants
-
Card Merchandising –
ValuAccess will do the card
sourcing for the merchants to
ensure the overall look and feel
is up to their branding
standard
-
Merchant Support Hotline
– dedicated hotline to
support your frontline sales or
operation staff in case they
have any enquiries
-
Balance Enquiry System –
designed for the card recipients
to check the card balance and
expiry date via IVR
-
Training to Frontline Staff
– a pre-launch training
for frontline sales team will be
organised, and the concept,
selling and procedure will be
all taught by ValuAccess.
Training manual; dvds are
available for reference.