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“Our recent ‘bonus promotion’ offer to our Celebrations
Rewards members was a great success. We had a 30% response rate to the
outbound communication which delivered an increase in the return visit
rate of our members of 89% and an increase in revenue generated from the
member base of 70%. This simple promotion demonstrates the power of
our loyalty programme to deliver, efficiently and economically, highly
sought after increased visits and, therefore, revenue.”
Triple O ’s GiftCard programme has created a new channel for us to
generate additional sales revenue. More importantly, it is a great
sales referral tool to help expand our new customer base. The
flexibility of a GiftCard programme also support and manage our successful
Reward Bonus promotion. The Reward Bonus GiftCards have generated a
6% growth in revenue and we have sold 84% of the total Reward Bonus
GiftCards within the promotion period.
In the recent findings of Dymocks Branding Study 2009 conducted by Nielsen
Consumer Research, Dymocks is perceived to outperform all other major
English bookstores in Hong Kong in terms of customers’ enjoyment of
our gift card offering. Our gift card programme is seen to be a strong
driver for customers to make a visit and purchase at our stores.
The ValuAccess 3rd Party Distribution network has made available more than
500 sales points in supermarket; bookstore etc. for selling our Cinema
gift cards. Now our cinemas are also selling other merchants' such as
restaurants; fashion gift cards which in itself is a new revenue source.
The gift card distribution programme has helped expanded our brand
exposure and continues to bring increasing revenue to the company.